Industries / Retail
Hear what happens after closing.
Store teams raise problems from any store, in their own language. Your operations, people or loss-prevention team reviews them, replies, and records what was done.
Start with one store.
Open concerns by store
| Store | New | Top theme |
|---|---|---|
| City store | 6 | Customer abuse |
| Mall store | 4 | Rosters |
| Outlet | 3 | Stockroom |
A customer threw a basket at me over a refund. My manager said to let it go.
Thank you. That isn't something to let go. Your area manager will call you today, and we're reviewing how stores handle abusive customers.
What never comes up on a store visit.
- Abuse and threats from customers.
- Closing alone and handling cash.
- Rosters, hours and missed breaks.
- Stockrooms, ladders and heavy lifting.
- How store managers treat people.
What your operations team sees.
Each concern arrives in English with the store, theme and risk marked. Serious ones open a case, and the follow-up, your reply and each action stay on record.
Open concerns
-
Staff close alone on Sundays, and one was followed to their car last week.
High risk -
A customer threw a basket at a staff member, and the manager dismissed it.
High risk -
Rosters are on time, but weekly hours vary a lot.
Moderate risk -
A shared group chat has made swapping shifts easy.
Low risk
Case open
Staff close alone on Sundays, and one was followed to their car last week.
- Risk score
- High risk
- Warning signs
- Staff closing alone on Sundays. One followed to their car last week.
- Suggested
- Roster two people on every close and arrange an escort to the car park.
We close alone on Sundays. Last week a man followed me out to my car.
Has anything else happened at closing?
Twice this month someone waited by the door at closing time.
Thank you. From this Sunday two people close at Kingsway, and a security guard will walk staff to the car park.
Actions
- Two people on every Sunday close
- Car park escort agreed with security
Themes this month
- Safety9
- Working hours5
- Team4
Negative Neutral Positive
Where it starts. A QR code in the staff room and by the time clock in every store. Staff use their own phone between shifts.
Your store teams know
which shift is the risky one.
Set up your first store in about an hour.
Nothing to install and no integration project. Your people use a link or a QR code on their own phone.
-
Create your account
Confirm your email and turn on two-factor sign-in.
-
Name your sites
One for each place you'll put a poster. Choose the opening question.
-
Pay and invite reviewers
Check your total in Stripe Checkout, then choose who reads and replies.
-
Put up your posters
Each poster's QR code opens that site's link. Print one for every site.
Is Tellhaven right for you?
Built for organisations whose people work away from head office.
A good fit if
- Your people work across sites, shifts or suppliers.
- They speak more than one language.
- You can name reviewers who will reply, ideally within two working days.
- You want a record of what was done about each concern.
Not the right fit if
- You need an emergency line. Nobody at Tellhaven monitors conversations.
- You need a statutory whistleblower channel. We don't currently offer it as one.
- People must not be identifiable. We don't ask for names, but their words may identify them.
- Nobody will reply. People who hear nothing stop speaking up.
One price per site.
A site is one physical operating location, not each QR code, department or shift.
| Sites | Per month |
|---|---|
| 1 | AEDÂ 549 |
| 5 | AEDÂ 2,745 |
| 20 | AEDÂ 10,980 |
Planning a large or complex rollout? Talk to us about a custom quote.
AEDÂ 549 per site, per month
About AEDÂ 18.05 a day, excluding applicable taxes.
- No setup fee
- Conversations in your people's languages, read in English
- Follow-up questions, summaries, themes and risk flags
- Cases, two-way replies and a record of what was done
- A link and poster for every site
- CSV, Excel and PDF export
- Renews monthly. Cancel renewal at the end of your paid month.
Fair-use limits apply to AI processing. See the service terms.
Questions
Something else? Email us and we'll set up a walkthrough.
Will store managers see what their staff say?
Only people you add to Tellhaven can read concerns. Keep it with head office or your people team if a store manager is part of the problem.
Do staff need to download an app?
No. They scan the code or open the link on their own phone.
Does it replace our HR or grievance process?
No. It feeds it. Problems arrive earlier and with more detail, each with a reply and an action record you can use in your existing process.
Can people speak instead of typing?
Yes. Once an admin turns voice on in Settings, people tap the microphone and talk to Haven, the AI assistant, in their own language. Tellhaven keeps the transcript, not the recording. Our voice provider may keep flagged audio for up to 90 days for abuse monitoring, but does not use it to train models.
What happens with something urgent?
Tellhaven isn't an emergency service, and nobody at Tellhaven monitors conversations. Before rollout, agree who acts on a serious case and how quickly, and keep your usual emergency and incident procedures. Each poster tells people to call emergency services if someone is in danger.
Is it anonymous?
We don't ask for names, and we don't call it anonymous. Conversations are stored and linked to a random key in your browser. Reviewers can read what you share, which may identify you.