Industries / Mining and resources
Hear what the crew says after the pre-start.
Operators, maintainers, contractors and camp residents raise concerns from any site, camp or plant, in their own language. Your HSE or people team reviews them, replies, and records what was done.
Hands full? People can talk instead of typing.
Start with one site.
Open concerns by site
| Site | New | Top theme |
|---|---|---|
| Open-cut mine | 6 | Fatigue |
| Underground mine | 4 | Ventilation |
| Camp | 3 | Rooms |
Night shift gets the camp rooms next to the generator. They're too loud to sleep in during the day.
Thank you. Night shift moves to the rooms in the west block from Sunday, away from the generator.
What doesn't come up at the pre-start.
- Fatigue, long rosters and swing changes.
- Shortcuts taken to hit the numbers.
- Dust, ventilation and ground conditions.
- Camp rooms, food and harassment.
- How supervisors treat contractors and new starters.
What your HSE team sees.
Each concern arrives in English with the site, theme and risk marked. Serious ones open a case, and the follow-up, your reply and each action stay on record.
Open concerns
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At the mine, night shifts run thirteen hours with travel, and two haul truck operators nodded off this swing.
High risk -
Night-shift workers are given camp rooms beside the generator, which are too loud to sleep in during the day.
High risk -
Rooms are clean, but evening Wi-Fi drops make it hard to call home.
Moderate risk -
Contractors and employees now sit together at the mess, and it feels like one team.
Low risk
Case open
At the mine, night shifts run thirteen hours with travel, and two haul truck operators nodded off this swing.
- Risk score
- High risk
- Warning signs
- Night shifts running thirteen hours. Two operators nodded off in haul trucks.
- Suggested
- Count travel time in the shift and review the night roster.
Nights run thirteen hours once you add the bus. Two operators nodded off in the haul trucks this swing.
How long has it been like this?
Since the new roster started, about three weeks.
Thank you. From tonight the bus counts inside the twelve-hour shift, and supervisors will check fatigue at each pre-start.
Actions
- Bus time counted inside the twelve-hour shift
- Night roster reviewed with each crew
Themes this month
- Fatigue7
- Housing6
- Team3
Negative Neutral Positive
Where it starts. A QR code in crib rooms, the camp mess and on the bus. Crews use their own phone off shift.
The crew sees the risk
long before the investigation.
Set up your first site in about an hour.
Nothing to install and no integration project. Your people use a link or a QR code on their own phone.
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Create your account
Confirm your email and turn on two-factor sign-in.
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Name your sites
One for each place you'll put a poster. Choose the opening question.
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Pay and invite reviewers
Check your total in Stripe Checkout, then choose who reads and replies.
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Put up your posters
Each poster's QR code opens that site's link. Print one for every site.
Is Tellhaven right for you?
Built for organisations whose people work away from head office.
A good fit if
- Your people work across sites, shifts or suppliers.
- They speak more than one language.
- You can name reviewers who will reply, ideally within two working days.
- You want a record of what was done about each concern.
Not the right fit if
- You need an emergency line. Nobody at Tellhaven monitors conversations.
- You need a statutory whistleblower channel. We don't currently offer it as one.
- People must not be identifiable. We don't ask for names, but their words may identify them.
- Nobody will reply. People who hear nothing stop speaking up.
One price per site.
A site is one physical operating location, not each QR code, department or shift.
| Sites | Per month |
|---|---|
| 1 | US$Â 149 |
| 5 | US$Â 745 |
| 20 | US$Â 2,980 |
Planning a large or complex rollout? Talk to us about a custom quote.
US$Â 149 per site, per month
About US$Â 4.90 a day, excluding applicable taxes.
- No setup fee
- Conversations in your people's languages, read in English
- Follow-up questions, summaries, themes and risk flags
- Cases, two-way replies and a record of what was done
- A link and poster for every site
- CSV, Excel and PDF export
- Renews monthly. Cancel renewal at the end of your paid month.
Fair-use limits apply to AI processing. See the service terms.
Questions
Something else? Email us and we'll set up a walkthrough.
Can contractors use it?
Yes. Anyone who scans the code or opens the link can raise a concern. Put codes where every crew passes, such as the crib room and the camp mess.
Does it replace our hazard and incident reporting?
No. It catches what people won't put in a formal report. Copy anything serious into your existing system.
What about sites with poor mobile coverage?
People need a mobile data or Wi-Fi connection. Put codes where there is coverage, such as the camp, the mess and the bus pick-up.
Can people speak instead of typing?
Yes. Once an admin turns voice on in Settings, people tap the microphone and talk to Haven, the AI assistant, in their own language. Tellhaven keeps the transcript, not the recording. Our voice provider may keep flagged audio for up to 90 days for abuse monitoring, but does not use it to train models.
What happens with something urgent?
Tellhaven isn't an emergency service, and nobody at Tellhaven monitors conversations. Before rollout, agree who acts on a serious case and how quickly, and keep your usual emergency and incident procedures. Each poster tells people to call emergency services if someone is in danger.
Is it anonymous?
We don't ask for names, and we don't call it anonymous. Conversations are stored and linked to a random key in your browser. Reviewers can read what you share, which may identify you.