Industries / Warehousing
Know what peak season is doing to your floor.
Pickers, drivers and dock crews raise problems from any site, in their own language, including agency staff. Your operations or safety team reviews them, replies, and records what was done.
Hands full? People can talk instead of typing.
Start with one site.
Open concerns by site
| Site | New | Top theme |
|---|---|---|
| Distribution centre | 7 | Forklift traffic |
| Cold store | 4 | Cold exposure |
| Cross-dock | 3 | Pace |
Agency staff are put on reach trucks before they finish their training.
Thank you. From today nobody drives a reach truck until their training is signed off, and the shift lead is checking every agency worker's record.
What never reaches the shift report.
- Forklift and pedestrian close calls.
- Pick rates, breaks and peak-season pressure.
- Heat, cold stores and dock conditions.
- Broken scanners, racking and equipment.
- How agency and permanent staff are treated.
What your operations team sees.
Each concern arrives in English with the site, theme and risk marked. Serious ones open a case, and the follow-up, your reply and each action stay on record.
Open concerns
-
Faded walkway markings put pickers and forklifts in aisle 12 together, with two close calls this week.
High risk -
Agency staff drive reach trucks before finishing their training.
High risk -
Peak-season rates are high, but extra breaks help.
Moderate risk -
Agency and permanent staff now get the same briefing.
Low risk
Case open
Faded walkway markings put pickers and forklifts in aisle 12 together, with two close calls this week.
- Risk score
- High risk
- Warning signs
- Pickers and forklifts sharing aisle 12. Two close calls this week.
- Suggested
- Separate people and forklifts in aisle 12 and repaint the walkway.
Pickers and forklifts are sharing aisle 12 again since the walkway markings wore off. Two close calls this week.
Where did the close calls happen?
Both at the end of aisle 12, by the charging bay.
Thank you. Aisle 12 is one-way for forklifts from tonight, and the walkway is being repainted on Saturday.
Actions
- Aisle 12 one-way for forklifts
- Repaint the walkway markings on Saturday
Themes this month
- Near misses8
- Working hours6
- Treatment5
Negative Neutral Positive
Where it starts. A QR code in break rooms, by the time clock and at the dock of each site. Staff and agency workers use their own phone.
The people on the floor
see the close call first.
Set up your first site in about an hour.
Nothing to install and no integration project. Your people use a link or a QR code on their own phone.
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Create your account
Confirm your email and turn on two-factor sign-in.
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Name your sites
One for each place you'll put a poster. Choose the opening question.
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Pay and invite reviewers
Check your total in Stripe Checkout, then choose who reads and replies.
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Put up your posters
Each poster's QR code opens that site's link. Print one for every site.
Is Tellhaven right for you?
Built for organisations whose people work away from head office.
A good fit if
- Your people work across sites, shifts or suppliers.
- They speak more than one language.
- You can name reviewers who will reply, ideally within two working days.
- You want a record of what was done about each concern.
Not the right fit if
- You need an emergency line. Nobody at Tellhaven monitors conversations.
- You need a statutory whistleblower channel. We don't currently offer it as one.
- People must not be identifiable. We don't ask for names, but their words may identify them.
- Nobody will reply. People who hear nothing stop speaking up.
One price per site.
A site is one physical operating location, not each QR code, department or shift.
| Sites | Per month |
|---|---|
| 1 | SARÂ 559 |
| 5 | SARÂ 2,795 |
| 20 | SARÂ 11,180 |
Planning a large or complex rollout? Talk to us about a custom quote.
SARÂ 559 per site, per month
About SARÂ 18.38 a day, excluding applicable taxes.
- No setup fee
- Conversations in your people's languages, read in English
- Follow-up questions, summaries, themes and risk flags
- Cases, two-way replies and a record of what was done
- A link and poster for every site
- CSV, Excel and PDF export
- Renews monthly. Cancel renewal at the end of your paid month.
Fair-use limits apply to AI processing. See the service terms.
Questions
Something else? Email us and we'll set up a walkthrough.
Can agency workers use it?
Yes. Anyone who scans the code or opens the link can raise a concern. Use the whole-organisation link for people who move between sites.
Does it replace our incident reporting system?
No. It catches what people won't put in a formal report. Copy anything serious into your existing system.
Will site managers see what their staff say?
Only people you add to Tellhaven can read concerns. Keep it with a central team if a site manager is part of the problem.
Can people speak instead of typing?
Yes. Once an admin turns voice on in Settings, people tap the microphone and talk to Haven, the AI assistant, in their own language. Tellhaven keeps the transcript, not the recording. Our voice provider may keep flagged audio for up to 90 days for abuse monitoring, but does not use it to train models.
What happens with something urgent?
Tellhaven isn't an emergency service, and nobody at Tellhaven monitors conversations. Before rollout, agree who acts on a serious case and how quickly, and keep your usual emergency and incident procedures. Each poster tells people to call emergency services if someone is in danger.
Is it anonymous?
We don't ask for names, and we don't call it anonymous. Conversations are stored and linked to a random key in your browser. Reviewers can read what you share, which may identify you.