Industries / Hospitality
Hear it before they hand in their notice.
Kitchen, floor and housekeeping teams raise problems from any venue, in their own language. Head office sees them, replies, and tracks what changed.
Start with one venue.
Open concerns by venue
| Venue | New | Top theme |
|---|---|---|
| Hotel | 7 | Rosters |
| Restaurant | 4 | Housekeeping load |
| Bar | 3 | Late finishes |
I keep getting a late close followed by an early open the next morning.
Thank you. From next week nobody opens the morning after a late close, and we're checking this month's rosters at The Grand Hotel today.
What your teams say to each other, not to you.
- Rosters, hours and pay that don't add up.
- A manager or guest crossing a line.
- Kitchen safety, heat and broken equipment.
- Training that never happened.
- Why people are about to leave.
What your operations team sees.
Each concern arrives in English with the venue, theme and risk marked. Serious ones open a case, and the follow-up, your reply and each action stay on record.
Open concerns
-
Rosters are published too late for staff to plan their week.
High risk -
Late closes followed by early opens are leaving staff exhausted.
High risk -
A sticking cool room door has been reported but not yet fixed.
Moderate risk -
The daily briefing has improved communication between front and back of house.
Low risk
Case open
Rosters are published too late for staff to plan their week.
- Risk score
- High risk
- Warning signs
- Rosters published a day or two before the week starts. Staff can't plan around them.
- Suggested
- Set a fixed weekly deadline for publishing rosters.
Rosters come out on Saturday night for the next week. Half of us have already made plans.
When do rosters usually come out?
Saturday night, for a week that starts on Monday. Sometimes Sunday.
Thanks for raising this. From this week rosters go out by Wednesday for the week after. Tell us here if one comes late.
Actions
- Rosters published by Wednesday at both venues
- Review late closes followed by early opens
Themes this month
- Rosters8
- Safety6
- Team5
Negative Neutral Positive
Where it starts. A QR code back of house at every venue. Staff use their own phone between shifts.
Exit interviews come too late.
Hear it while they're still here.
Set up your first venue in about an hour.
Nothing to install and no integration project. Your people use a link or a QR code on their own phone.
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Create your account
Confirm your email and turn on two-factor sign-in.
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Name your sites
One for each place you'll put a poster. Choose the opening question.
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Pay and invite reviewers
Check your total in Stripe Checkout, then choose who reads and replies.
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Put up your posters
Each poster's QR code opens that site's link. Print one for every site.
Is Tellhaven right for you?
Built for organisations whose people work away from head office.
A good fit if
- Your people work across sites, shifts or suppliers.
- They speak more than one language.
- You can name reviewers who will reply, ideally within two working days.
- You want a record of what was done about each concern.
Not the right fit if
- You need an emergency line. Nobody at Tellhaven monitors conversations.
- You need a statutory whistleblower channel. We don't currently offer it as one.
- People must not be identifiable. We don't ask for names, but their words may identify them.
- Nobody will reply. People who hear nothing stop speaking up.
One price per site.
A site is one physical operating location, not each QR code, department or shift.
| Sites | Per month |
|---|---|
| 1 | US$Â 149 |
| 5 | US$Â 745 |
| 20 | US$Â 2,980 |
Planning a large or complex rollout? Talk to us about a custom quote.
US$Â 149 per site, per month
About US$Â 4.90 a day, excluding applicable taxes.
- No setup fee
- Conversations in your people's languages, read in English
- Follow-up questions, summaries, themes and risk flags
- Cases, two-way replies and a record of what was done
- A link and poster for every site
- CSV, Excel and PDF export
- Renews monthly. Cancel renewal at the end of your paid month.
Fair-use limits apply to AI processing. See the service terms.
Questions
Something else? Email us and we'll set up a walkthrough.
Will venue managers see what their staff say?
Only people you add to Tellhaven can read concerns. Keep it with head office or your people team if a venue manager is part of the problem.
Do staff need to download an app?
No. They scan the code or open the link on their own phone.
Does it replace our HR or grievance process?
No. It feeds it. Problems arrive earlier and with more detail, each with a reply and an action record you can use in your existing process.
Can people speak instead of typing?
Yes. Once an admin turns voice on in Settings, people tap the microphone and talk to Haven, the AI assistant, in their own language. Tellhaven keeps the transcript, not the recording. Our voice provider may keep flagged audio for up to 90 days for abuse monitoring, but does not use it to train models.
What happens with something urgent?
Tellhaven isn't an emergency service, and nobody at Tellhaven monitors conversations. Before rollout, agree who acts on a serious case and how quickly, and keep your usual emergency and incident procedures. Each poster tells people to call emergency services if someone is in danger.
Is it anonymous?
We don't ask for names, and we don't call it anonymous. Conversations are stored and linked to a random key in your browser. Reviewers can read what you share, which may identify you.