Industries / Aged care
Know what your night shift knows.
Carers, nurses and families raise concerns from any home, in their own language. Your quality team reviews them, replies, and keeps a record of what was done.
Start with one home.
Open concerns by home
| Home | New | Top theme |
|---|---|---|
| Nursing home | 5 | Equipment |
| Care home | 4 | Night staffing |
| Retirement village | 3 | Meals |
The hoist in the east wing has been tagged faulty for two weeks. We're lifting residents by hand.
Thank you. A replacement hoist arrives Thursday. Until then, use the west wing hoist and log each transfer.
What reaches you that didn't before.
- Night and weekend staffing that doesn't match the care plan.
- Care that is being rushed or missed.
- Equipment and maintenance waiting on someone.
- How a manager or colleague treats people.
- Family worries that never became a formal complaint.
What your quality team sees.
Each concern arrives in English with the home, theme and risk marked. Serious ones open a case, and the follow-up, your reply and each action stay on record.
Open concerns
-
The east wing is short-staffed at night, and residents wait too long for help.
High risk -
Agency staff who don't know the residents are slowing care.
High risk -
Equipment mostly works; a hoist repair took longer than it should have.
Moderate risk -
Last month's family meeting left families feeling heard.
Low risk
Case open
The east wing is short-staffed at night, and residents wait too long for help.
- Risk score
- High risk
- Warning signs
- Two carers for the whole wing on most nights. Residents waiting for help.
- Suggested
- Compare east wing night rosters with the residents' care plans.
Most nights there are only two of us for the whole east wing. Residents wait too long for help.
How long has it been like this?
Since the start of the month, when two carers left.
Thank you for telling us. From Monday there are three carers on east wing nights. Tell us here if that doesn't happen.
Actions
- Three carers on east wing nights from Monday
- Replace the two carers who left
Themes this month
- Staffing9
- Equipment5
- Families4
Negative Neutral Positive
Where it starts. A QR code in each staff room and at reception. Staff and families explain the issue in a short conversation.
When a family asks what you knew,
you'll have the record.
Set up your first home in about an hour.
Nothing to install and no integration project. Your people use a link or a QR code on their own phone.
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Create your account
Confirm your email and turn on two-factor sign-in.
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Name your sites
One for each place you'll put a poster. Choose the opening question.
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Pay and invite reviewers
Check your total in Stripe Checkout, then choose who reads and replies.
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Put up your posters
Each poster's QR code opens that site's link. Print one for every site.
Is Tellhaven right for you?
Built for organisations whose people work away from head office.
A good fit if
- Your people work across sites, shifts or suppliers.
- They speak more than one language.
- You can name reviewers who will reply, ideally within two working days.
- You want a record of what was done about each concern.
Not the right fit if
- You need an emergency line. Nobody at Tellhaven monitors conversations.
- You need a statutory whistleblower channel. We don't currently offer it as one.
- People must not be identifiable. We don't ask for names, but their words may identify them.
- Nobody will reply. People who hear nothing stop speaking up.
One price per site.
A site is one physical operating location, not each QR code, department or shift.
| Sites | Per month |
|---|---|
| 1 | QARÂ 549 |
| 5 | QARÂ 2,745 |
| 20 | QARÂ 10,980 |
Planning a large or complex rollout? Talk to us about a custom quote.
QARÂ 549 per site, per month
About QARÂ 18.05 a day, excluding applicable taxes.
- No setup fee
- Conversations in your people's languages, read in English
- Follow-up questions, summaries, themes and risk flags
- Cases, two-way replies and a record of what was done
- A link and poster for every site
- CSV, Excel and PDF export
- Renews monthly. Cancel renewal at the end of your paid month.
Fair-use limits apply to AI processing. See the service terms.
Questions
Something else? Email us and we'll set up a walkthrough.
Can families use it as well as staff?
Yes. Give families their own link or QR code.
Does it replace our complaints process?
No. It feeds it. Concerns arrive earlier and with more detail, each with a reply and an action record you can use in your existing process.
Can people speak instead of typing?
Yes. Once an admin turns voice on in Settings, people tap the microphone and talk to Haven, the AI assistant, in their own language. Tellhaven keeps the transcript, not the recording. Our voice provider may keep flagged audio for up to 90 days for abuse monitoring, but does not use it to train models.
What happens with something urgent?
Tellhaven isn't an emergency service, and nobody at Tellhaven monitors conversations. Before rollout, agree who acts on a serious case and how quickly, and keep your usual emergency and incident procedures. Each poster tells people to call emergency services if someone is in danger.
Is it anonymous?
We don't ask for names, and we don't call it anonymous. Conversations are stored and linked to a random key in your browser. Reviewers can read what you share, which may identify you.