Industries / Aged care
Know what your night shift knows.
Carers, nurses and families raise concerns from any home, in their own language. Your quality team reviews them, replies, and keeps a record of what was done.
Real conversation, sample data, no account needed.
Open concerns by home
| Home | New | Top theme |
|---|---|---|
| Banksia Gardens | 5 | Equipment |
| Seaview Lodge | 4 | Night staffing |
| Wattle Court | 3 | Meals |
The hoist in the east wing has been tagged faulty for two weeks. We're lifting residents by hand.
Thank you. A replacement hoist arrives Thursday. Until then, use the west wing hoist and log each transfer.
What reaches you that didn't before.
- Night and weekend staffing that doesn't match the care plan.
- Care that is being rushed or missed.
- Equipment and maintenance waiting on someone.
- How a manager or colleague treats people.
- Family worries that never became a formal complaint.
How it works for aged care.
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Collect
A QR code in each staff room and at reception. Staff and families explain the issue in a short conversation.
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Review
Your quality or clinical lead sees each concern summarised and translated.
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Respond
Reply in the same thread, assign an owner and record each action.
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Report
See which issues repeat, and at which home.
When a family asks what you knew,
you'll have the record.
Questions
Something else? Email us and we'll set up a walkthrough.
Can families use it as well as staff?
Yes. Give families their own link or QR code.
Does it replace our complaints process?
No. It feeds it. Concerns arrive earlier and with more detail, each with a reply and an action record you can use in your existing process.
Is it anonymous?
We don't ask for names, and we don't call it anonymous. Conversations are stored and linked to a random key in your browser. Reviewers can read what you share, which may identify you.
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