Industries / Waste and recycling
Know what happens on the early round.
Drivers, loaders and sorting-line crews raise problems from any depot, round or facility, in their own language. Your operations or safety team reviews them, replies, and records what was done.
Start with one depot.
Open concerns by depot
| Depot | New | Top theme |
|---|---|---|
| Collection depot | 6 | Reversing |
| Recycling facility | 4 | Sharps |
| Transfer station | 3 | Dust |
We found needles on the sorting line again. The cut-resistant gloves ran out a month ago.
Thank you. New cut-resistant gloves arrive tomorrow morning, and nobody works the picking line without them. We're also tracing which collections the needles came from.
What crews say in the cab, not to you.
- Needles, glass and hazards in the bins.
- Reversing, traffic and missing spotters.
- Round sizes, finish times and breaks.
- Vehicle and bin lift defects.
- How supervisors and the public treat crews.
What your operations team sees.
Each concern arrives in English with the depot, theme and risk marked. Serious ones open a case, and the follow-up, your reply and each action stay on record.
Open concerns
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Collection trucks reverse down narrow streets without a spotter, and a driver nearly hit a cyclist last week.
High risk -
At the recycling facility, needles keep turning up on the sorting line, and cut-resistant gloves ran out a month ago.
High risk -
Most trucks work, but truck 12's bin lift sticks and has been reported twice.
Moderate risk -
The line supervisor listens and moved the break to the hottest hour of the shift.
Low risk
Case open
Collection trucks reverse down narrow streets without a spotter, and a driver nearly hit a cyclist last week.
- Risk score
- High risk
- Warning signs
- Reversing without a spotter on narrow lanes. A cyclist nearly hit.
- Suggested
- Add a spotter on those lanes and change the route to cut reversing.
We reverse down narrow streets with no spotter. Last week the driver didn't see a cyclist until the last second.
Which streets are the worst?
The lanes behind the high street. We reverse the whole length.
Thank you. From Monday those lanes are collected with a spotter, and we're changing the route so trucks don't reverse the whole length.
Actions
- Spotter on the high street lanes
- New route with less reversing
Themes this month
- Safety9
- Equipment5
- Team4
Negative Neutral Positive
Where it starts. A QR code in the depot mess room and by the sorting line. Crews use their own phone before or after the round.
Your crews see every bin.
Hear what they find.
Set up your first depot in about an hour.
Nothing to install and no integration project. Your people use a link or a QR code on their own phone.
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Create your account
Confirm your email and turn on two-factor sign-in.
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Name your sites
One for each place you'll put a poster. Choose the opening question.
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Pay and invite reviewers
Check your total in Stripe Checkout, then choose who reads and replies.
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Put up your posters
Each poster's QR code opens that site's link. Print one for every site.
Is Tellhaven right for you?
Built for organisations whose people work away from head office.
A good fit if
- Your people work across sites, shifts or suppliers.
- They speak more than one language.
- You can name reviewers who will reply, ideally within two working days.
- You want a record of what was done about each concern.
Not the right fit if
- You need an emergency line. Nobody at Tellhaven monitors conversations.
- You need a statutory whistleblower channel. We don't currently offer it as one.
- People must not be identifiable. We don't ask for names, but their words may identify them.
- Nobody will reply. People who hear nothing stop speaking up.
One price per site.
A site is one physical operating location, not each QR code, department or shift.
| Sites | Per month |
|---|---|
| 1 | QARÂ 549 |
| 5 | QARÂ 2,745 |
| 20 | QARÂ 10,980 |
Planning a large or complex rollout? Talk to us about a custom quote.
QARÂ 549 per site, per month
About QARÂ 18.05 a day, excluding applicable taxes.
- No setup fee
- Conversations in your people's languages, read in English
- Follow-up questions, summaries, themes and risk flags
- Cases, two-way replies and a record of what was done
- A link and poster for every site
- CSV, Excel and PDF export
- Renews monthly. Cancel renewal at the end of your paid month.
Fair-use limits apply to AI processing. See the service terms.
Questions
Something else? Email us and we'll set up a walkthrough.
Can agency and casual crews use it?
Yes. Anyone who scans the code or opens the link can raise a concern. Use the whole-organisation link for people who move between depots.
Does it replace our incident reporting system?
No. It catches what people won't put in a formal report. Copy anything serious into your existing system.
Will depot managers see what crews say?
Only people you add to Tellhaven can read concerns. Keep it with a central team if a depot manager is part of the problem.
Can people speak instead of typing?
Yes. Once an admin turns voice on in Settings, people tap the microphone and talk to Haven, the AI assistant, in their own language. Tellhaven keeps the transcript, not the recording. Our voice provider may keep flagged audio for up to 90 days for abuse monitoring, but does not use it to train models.
What happens with something urgent?
Tellhaven isn't an emergency service, and nobody at Tellhaven monitors conversations. Before rollout, agree who acts on a serious case and how quickly, and keep your usual emergency and incident procedures. Each poster tells people to call emergency services if someone is in danger.
Is it anonymous?
We don't ask for names, and we don't call it anonymous. Conversations are stored and linked to a random key in your browser. Reviewers can read what you share, which may identify you.