Industries / Transport and fleets
Hear from your drivers before the crash report.
Drivers, loaders and depot crews raise problems from any depot or route, in their own language. Your operations or safety team reviews them, replies, and records what was done.
Start with one depot.
Open concerns by depot
| Depot | New | Top theme |
|---|---|---|
| Bus depot | 6 | Vehicle defects |
| Freight depot | 4 | Fatigue |
| Waste depot | 3 | Rosters |
The tail lift on truck 9 drops suddenly. We've been loading by hand to avoid it.
Thank you. Truck 9 is off the road until the tail lift is repaired, and the workshop is looking at it today.
What never makes it onto the defect sheet.
- Vehicle defects that keep coming back.
- Fatigue, split shifts and rosters.
- Abuse and assaults on routes.
- Toilet and meal breaks on the road.
- How depot managers and dispatchers treat people.
What your operations team sees.
Each concern arrives in English with the depot, theme and risk marked. Serious ones open a case, and the follow-up, your reply and each action stay on record.
Open concerns
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Bus 214's brakes pull left, and it keeps going out despite three defect reports.
High risk -
Truck 9's tail lift drops suddenly, so crews are loading by hand.
High risk -
Split shifts make days long, though the new roster allows a proper break.
Moderate risk -
The early shift crew look out for each other.
Low risk
Case open
Bus 214's brakes pull left, and it keeps going out despite three defect reports.
- Risk score
- High risk
- Warning signs
- Brake fault reported three times. The bus is still in service.
- Suggested
- Take bus 214 off the road and check how defect sheets reach the workshop.
Bus 214's brakes pull to the left. I've written it on the defect sheet three times and it still goes out.
Who did you report it to?
Three times on the defect sheet, and once to the dispatcher.
Thank you. Bus 214 is off the road until the workshop checks the brakes today, and we're looking at why the defect sheets were missed.
Actions
- Bus 214 off the road for a brake check
- Check how defect sheets reach the workshop
Themes this month
- Equipment7
- Fatigue6
- Team3
Negative Neutral Positive
Where it starts. A QR code in the depot mess room and by the sign-on point. Drivers use their own phone between runs.
Drivers feel the fault
long before the inspection.
Set up your first depot in about an hour.
Nothing to install and no integration project. Your people use a link or a QR code on their own phone.
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Create your account
Confirm your email and turn on two-factor sign-in.
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Name your sites
One for each place you'll put a poster. Choose the opening question.
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Pay and invite reviewers
Check your total in Stripe Checkout, then choose who reads and replies.
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Put up your posters
Each poster's QR code opens that site's link. Print one for every site.
Is Tellhaven right for you?
Built for organisations whose people work away from head office.
A good fit if
- Your people work across sites, shifts or suppliers.
- They speak more than one language.
- You can name reviewers who will reply, ideally within two working days.
- You want a record of what was done about each concern.
Not the right fit if
- You need an emergency line. Nobody at Tellhaven monitors conversations.
- You need a statutory whistleblower channel. We don't currently offer it as one.
- People must not be identifiable. We don't ask for names, but their words may identify them.
- Nobody will reply. People who hear nothing stop speaking up.
One price per site.
A site is one physical operating location, not each QR code, department or shift.
| Sites | Per month |
|---|---|
| 1 | QARÂ 549 |
| 5 | QARÂ 2,745 |
| 20 | QARÂ 10,980 |
Planning a large or complex rollout? Talk to us about a custom quote.
QARÂ 549 per site, per month
About QARÂ 18.05 a day, excluding applicable taxes.
- No setup fee
- Conversations in your people's languages, read in English
- Follow-up questions, summaries, themes and risk flags
- Cases, two-way replies and a record of what was done
- A link and poster for every site
- CSV, Excel and PDF export
- Renews monthly. Cancel renewal at the end of your paid month.
Fair-use limits apply to AI processing. See the service terms.
Questions
Something else? Email us and we'll set up a walkthrough.
Can drivers use it on the road?
Not while driving. Put codes where drivers sign on and take their breaks, and share the link in rosters.
Does it replace our defect or incident reporting?
No. It catches what people won't put in a formal report. Copy anything serious into your existing system.
Will depot managers see what drivers say?
Only people you add to Tellhaven can read concerns. Keep it with a central team if a depot manager is part of the problem.
Can people speak instead of typing?
Yes. Once an admin turns voice on in Settings, people tap the microphone and talk to Haven, the AI assistant, in their own language. Tellhaven keeps the transcript, not the recording. Our voice provider may keep flagged audio for up to 90 days for abuse monitoring, but does not use it to train models.
What happens with something urgent?
Tellhaven isn't an emergency service, and nobody at Tellhaven monitors conversations. Before rollout, agree who acts on a serious case and how quickly, and keep your usual emergency and incident procedures. Each poster tells people to call emergency services if someone is in danger.
Is it anonymous?
We don't ask for names, and we don't call it anonymous. Conversations are stored and linked to a random key in your browser. Reviewers can read what you share, which may identify you.