Industries / Security services
Hear from the guard on every post.
Guards raise problems from any post or client site, in their own language, often while working alone. Your operations or compliance team reviews them, replies, and records what was done.
Start with one client site.
Open concerns by client site
| Client site | New | Top theme |
|---|---|---|
| Shopping centre | 6 | Lone working |
| Logistics park | 4 | Fatigue |
| Hospital | 3 | Abuse |
The radio at the loading dock post hasn't worked for a week. At night I'd have to use my own phone to call for help.
Thank you. A replacement radio goes to the site today, and the night supervisor will check in with your post every hour until then.
What a shift report leaves out.
- Lone working and equipment that doesn't work.
- Long shifts, back-to-back nights and fatigue.
- Abuse and threats on post.
- Pay, hours and missed breaks.
- How supervisors and client staff treat guards.
What your operations team sees.
Each concern arrives in English with the client site, theme and risk marked. Serious ones open a case, and the follow-up, your reply and each action stay on record.
Open concerns
-
A guard was threatened at the parking exit, and the client's centre manager dismissed it.
High risk -
The loading dock post radio has been down for a week, leaving the guard to call for help on a personal phone.
High risk -
Twelve-hour nights are hard, though two days off now follow each block.
Moderate risk -
Missing hours were corrected within two days of asking.
Low risk
Case open
A guard was threatened at the parking exit, and the client's centre manager dismissed it.
- Risk score
- High risk
- Warning signs
- Repeated threats at the parking exit. The client dismissed the report.
- Suggested
- Raise it with the client in writing and review cover for that post.
A group of men threatened me at the parking exit, and the centre manager said it wasn't their problem.
Has this happened before at that exit?
The same man has come back three times this month.
Thank you. A second guard covers the parking exit in the evenings from today, and we've raised it with the centre manager in writing.
Actions
- Second guard on the parking exit in the evenings
- Agree next steps with the centre manager
Themes this month
- Safety8
- Fatigue6
- Pay5
Negative Neutral Positive
Where it starts. A QR code in the guard room at each client site, and the link in rosters and post instructions.
The guard on post
sees the risk first.
Set up your first client site in about an hour.
Nothing to install and no integration project. Your people use a link or a QR code on their own phone.
-
Create your account
Confirm your email and turn on two-factor sign-in.
-
Name your sites
One for each place you'll put a poster. Choose the opening question.
-
Pay and invite reviewers
Check your total in Stripe Checkout, then choose who reads and replies.
-
Put up your posters
Each poster's QR code opens that site's link. Print one for every site.
Is Tellhaven right for you?
Built for organizations whose people work away from head office.
A good fit if
- Your people work across sites, shifts or suppliers.
- They speak more than one language.
- You can name reviewers who will reply, ideally within two working days.
- You want a record of what was done about each concern.
Not the right fit if
- You need an emergency line. Nobody at Tellhaven monitors conversations.
- You need a statutory whistleblower channel. We don't currently offer it as one.
- People must not be identifiable. We don't ask for names, but their words may identify them.
- Nobody will reply. People who hear nothing stop speaking up.
One price per site.
A site is one physical operating location, not each QR code, department or shift.
| Sites | Per month |
|---|---|
| 1 | US$Â 149 |
| 5 | US$Â 745 |
| 20 | US$Â 2,980 |
Planning a large or complex rollout? Talk to us about a custom quote.
US$Â 149 per site, per month
About US$Â 4.90 a day, excluding applicable taxes.
- No setup fee
- Conversations in your people's languages, read in English
- Follow-up questions, summaries, themes and risk flags
- Cases, two-way replies and a record of what was done
- A link and poster for every site
- CSV, Excel and PDF export
- Renews monthly. Cancel renewal at the end of your paid month.
Fair-use limits apply to AI processing. See the service terms.
Questions
Something else? Email us and we'll set up a walkthrough.
Can guards use it to raise an alarm?
No. It's for concerns, not emergencies. Guards keep their radios, control room and emergency procedures.
What about guards who move between posts?
Use the whole-organization link in onboarding and rosters, and a site link where guards work one post.
Will clients see what guards report?
Only people you add to Tellhaven can read concerns. You decide what to share with a client, and when.
What happens with something urgent?
Tellhaven isn't an emergency service, and nobody at Tellhaven monitors conversations. Before rollout, agree who acts on a serious case and how quickly, and keep your usual emergency and incident procedures. Each poster tells people to call emergency services if someone is in danger.
Is it anonymous?
We don't ask for names, and we don't call it anonymous. Conversations are stored and linked to a random key in your browser. Reviewers can read what you share, which may identify you.